Access Statement

The Osborne Apartments occupies part of a Grade II* listed regency crescent within Hesketh Crescent, Torquay. We do endeavour to make access to our apartments as useable as possible. However, we are governed by the restrictions placed on us by the local Council and English Heritage.

Due to the layout of the building, access to all apartments will involve the use of stairs, some apartments also have stairs inside, therefore the apartments may not be suitable for guests in wheelchairs or with limited mobility. We further recognise that meeting the requirements of our clientele is more than having adaptations for wheelchair users. If you have any concerns regarding access to the apartments, please ensure you contact us prior to making your booking.

Pre-Arrival

• Pre-arrival information is available by email or over the phone
• Details and the layouts of the apartments are available on request
• Directions to the apartments can be found on the website. If you require a taxi or accessible taxi, please contact us for details of the local companies

Nearest Mobility Hire Services:

• Cavendish Health Care and Mobility (Tel: 01803 903535, Web: https://www.cavendishhealthcare.co.uk/land-based-hire)
• Easy Scoot Mobility Scooter Hire (Tel: 01803 226363, Web: www.easyscoot.org.uk , Email: info@easyscoot.org.uk)

Arrival

• A porter is available to help with luggage on Fridays and Saturdays between 8:30am and 10:00am and 4:00pm and 7:00pm
• Reception is located on the ground floor. There are three steps leading from the outside pathway to the entrance of House 5
• The reception desk is 112cm high
• The entrances to each house have steps. There is a small lift in each house (house 2 apartments can use the lift in house 1 to access the apartments), but please note, there are still stairs/steps to most apartments or within the apartments

Car Parking

• There are two parking spaces in the crescent, designated as disabled parking, one bay by House 1 and one bay by the Hotel entrance at the centre of the crescent. Both spaces are on a first come, first served basis, and cannot be reserved
• Ample parking is provided in the shared car parks with The Osborne Hotel. Once again this is on a first come first serve basis
• A rear overflow car park is situated around the back of the building

Accommodation

Being a traditional nineteenth century building the apartments and their features vary throughout. Some of these features may be a barrier for guests with certain disabilities. Our reception team will be happy to assist on booking

House 1

(Apartments within House 1; 2, 4, 5, 6, 7, 8, 9, 10 and 11)

(Apartments within House 2 that can be accessed via House 1s Lift; 18, 19, 20)

Access to House 1 from the main car park is up 8 steps. The lift is located at the end of the corridor down two steps.

House 1 Lift Dimensions:

Area of Floor: 90cm x 93cm Door Opening: 72cm Floor to Top Control Button: 114cm

House 5

(Apartments within House 5; 35, 38, 39, 40, 41, 43, 44 and 45)

Access to House 5 from the main car park is up three steps. There is a lift located at the end of the corridor down one step.

House 5 Lift Dimensions:

Area of Floor: 82cm x 80cm Door Opening: 62cm Floor to Top Control Button: 112cm

Hotel

(Apartments within the Hotel; 47, 48 and 49)

Access to The Hotel apartments from the main car park is up three steps, with a portable ramp section available upon request. The remainder of the entrance is level through a pair of “push and pull” glass doors. The three apartments within the hotel are accessible via the main staircase or the hotel lift. The apartments are on the same level as the lift.

Hotel Lift Dimensions:

Area of Floor: 90cm x 120cm Door Opening: 85cm Floor to Top Control Button: 120cm

House 12

(Apartments within House 12; 62, 63, 64, 71, 72, 73 and 74)

Access to House 12 from the main car park is up three steps. There is a lift located at the end of the entrance corridor down one step.

House 12 Lift Dimensions:

Area of Floor: 96cm x 88cm Door Opening: 70cm Floor to Top Control Button: 120cm

House 14

(Apartments within House 14; 75, 78, 79, 80, 81, 84, 85 and 86)

Access to House 14 from the main car park is up three steps. There is a lift located at the end of the entrance corridor down one step.

House 14 Lift Dimensions:

Area of Floor: 99cm x 70cm Door Opening: 80cm Floor to Top Control Button: 115cm

• Each house has a handrail either side of the front door
• Apartments 1, 3, 61 and The Lodge have their own entrances.
• Apartments 1, 2, 3, 14, 35, 75 and 81 are located on the ground floor.
• Apartments 14, 15, 16 and 17 are located in House 2, there is no lift access
• Apartments 6, 7, 9, 10, 38, 47, 48 and 49 are on the level with the lift, please note apartments 6, 7 and 49 have steps in side
• Apartments 15, 17, 38, 61, 71 and The Lodge are split level
• Apartments 3, 7, 10, 11, 14, 39, 40, 43, 44, 61, 62, 63, 64, 71, 75, 79, 80 and 81 have walk in showers, some of which are in the ensuite rather than the main bathroom
• The remaining apartments have a shower over a bath.

Public Toilets (Managed by The Osborne Hotel)

• Located in The Osborne Hotel
• Accessible via the Hotel lift
• The doors to the toilets can accommodate a standard sized wheelchair. However large and powered chairs would not be suitable.

Leisure Facilities (Managed by The Osborne Hotel)

• The leisure facilities are in The Osborne Hotel
• Access to these facilities is somewhat restricted, the indoor swimming pool and gym are located on the lower ground level. A lift is available to this floor however there is a flight of stairs from the changing rooms to the pool itself
• Access to the outdoor pool and tennis court is restricted due to the incline of the pathway. A handrail is along most of its length

The Crescent Restaurant and Bar (Managed by The Osborne Hotel)

• The restaurant is accessible through the Hotel foyer via three steps, a portable ramp is available upon request
• There is a doorbell on the outside of the hotel to ring for assistance
• Once inside the Hotel access to the restaurant is on the level, with wide doorways throughout. There is one step from the restaurant up to the bar area
• The restaurant has 80 seats. Seating can be requested close to the entrance upon booking
• Table service is provided
• In most cases the Hotel can cater for all dietary requirements. They do ask that any specific needs are highlighted in advanced when booking a table.

Out of Hours

• Assistance is available 24 hours 7 days a week. We encourage our guests to contact either the Apartments reception or in case of needing assistance out of hours contact the Osborne Hotel reception.
• In the event of an emergency or evacuation a record of all guests on site who have notified us of disabilities is kept, this is also passed onto the Osborne Hotel when the Apartment reception closes. A Personal Emergency Evacuation Plan will be filled in at check-in for any guests with a notified disability.

Other

• There is no shop onsite
• We do not have a ramp available
• Newspapers can be ordered from reception and will be delivered to the apartment door.
• All beds are made up with waterproof sheets.
• All split level apartments have a stair gate.
• Laundry facilities are available Sunday to Thursday, the laundrette is located on the lower ground level via a flight of stairs
• Due to the age and nature of the building phone signal can be unreliable. But all apartments are fitted with a landline phone, that is free to use. Wi-Fi is also complimentary.
• Please contact reception is you require assistance from a first aider. Outside of our opening hours please contact the hotel reception. For any out of hours GP advice please call 111, for emergencies dial 999.
• For an emergency dentist appointment please contact 111.
• The nearest chemist is Day Lewis Pharmacy, 19 Ilsham Rd, Wellswood Tel: 01803 293732
• The nearest late night chemist is Boots, 1 Wren Retail Park, TQ2 7BJ Tel: 01803 615874
• Service Dogs: We welcome registered guide dogs for the blind and deaf. Please note that we only accept Registered Guide Dogs and Hearing Dogs. You must let us know in advance if you are bringing a registered Guide Dog or Hearing Dog for one or more of your party (unfortunately, we cannot accept dogs or other pets under any other circumstances)