Terms & Conditions

You must make sure that all the information you provide to us in connection with your Booking is true, accurate, current and complete. If any of your details change (e.g. email address, postal address), you must promptly update your details.
You accept financial responsibility for all transactions made under your name or account.
You promise to us that during the holiday period you will adhere to the following policies:
That the number of people occupying the Property will not exceed the number stated on your Booking Confirmation;
That the Property will be used solely for the purpose of a holiday by you and your Guests;
That you will (and ensure that your Guests will) show all due consideration and respect for any Owners and their representatives and neighbours or other persons or parties that have a connection with the Property. This includes refraining from abusing your stewardship of the Property or dangerous, offensive, violent or anti-social behavior towards such persons or parties;
That you will (and ensure that your Guests will) use the Property and Rental Services lawfully, will not abuse any facilities provided as part of the Rental Services and will comply with any health and safety or other policies or instructions notified to you by us or the Owner in connection with the Property or Rental Services.
To allow Osborne Apartments staff to access the Property at any reasonable time during the Holiday Period provided the office provides reasonable advance notice (except in emergencies);
To keep the Property and all furniture, utensils, equipment, fixtures and fittings in or on the Property in the same state of repair and condition as at the commencement of the Holiday Period and to ensure that at the end of that period the Property is left in the same state of order and cleanliness in which it was found. The Osborne Apartments may make an additional, reasonable charge for professional cleaning after you and your Guests occupancy as may be required to return the Property to its original state of cleanliness and tidiness;
To report as soon as possible to Reception any breakages or damage caused by you or your Guests during the Holiday Period. Without affecting any other remedies that the Osborne Apartments has under the Rental Contract, you promise to fully reimburse the Osborne Apartments for the cost of replacement or repair for such breakages or damage.
To arrive after 4pm on the arrival day and to vacate the Property by 10am on the day of departure; Please note there will be a late check-out charge of £20.00 if the apartment has not been vacated and checked out at the Reception Office by 10am
Not to allow any person other than you and your Guests to use the facilities and amenities of the Property without the express permission of the Osborne Apartments and
To notify all Guests before the Holiday Period starts of your and their obligations under this paragraph
You will be responsible for all Guests staying at the Property and the things they do (and do not do) even if you do not stay there yourself during the Holiday Period.
It is your responsibility to ensure you, your Guests have the relevant travel and health documents and requirements needed for visiting the UK. These include any passport or other identification documents & visa requirements. We will not be liable for any expenses incurred resulting from your missing, incomplete, or incorrect documentation or any non-compliance with such requirements.
In the event that you or any Guest fails to comply with the requirements set out above in paragraph 15, the Osborne Apartments can refuse to allow you and your Guests to enter and stay at the Property or can require you and your Guests to leave the Property before the end of the Holiday Period.
We remind you that the building is non-smoking, anyone caught smoking inside the Apartment or Building will be asked to vacate. We also reserve the right to charge for professional cleaning of the Apartment and any loss of rental income.

The Osborne Apartments will take £75.00 pre-authorisation payment to cover small losses & damages this must be paid on the same card used to make the booking and in the name of the person staying

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Terms & Conditions

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